Privacy Policy
Draft pending legal review.
1. Who is responsible
CrewCall Events, Cairo, Egypt, runs CrewCall and decides how your personal data is used. Contact: crewcallevents@gmail.com.
2. What we collect
- Account data: name, email, phone number, role (usher or company), password handled by our sign-in provider.
- Usher profile: photo, city, skills, languages, experience, availability, CV, and credentials you upload. For verification we may collect your National ID and date of birth.
- Company profile: company name, contact details, and verification documents.
- Activity: jobs you post or apply to, shifts, check-ins, ratings and reviews, messages and notifications, posts and stories.
- Payments: for company plans, payment status and reference from Paymob. We never see or store full card numbers.
- Technical data: last-seen time and basic logs needed to run and secure the service.
3. Why we use it
- To run the service: sign you in, match ushers to jobs, handle applications, shifts and check-in.
- To verify identities and businesses and keep the platform safe.
- To send emails and notifications about your account, applications and shifts.
- To process company plan payments.
- To improve the product and meet legal duties.
4. Who sees your data
- Companies see the profile details of ushers who apply to them or are hired by them. Your National ID and date of birth are not shown to companies.
- Ushers see company and job details.
- Other users may see public parts of your profile, posts and ratings.
5. Service providers
We use trusted providers to run CrewCall: Clerk (sign-in), Neon (database), Cloudflare (hosting and file storage), Resend (email) and Paymob (plan payments). They process data only for us.
6. We do not sell your data
We do not sell your personal data or share it with advertisers.
7. How long we keep it
We keep your data while your account is active. If you delete your account we remove or anonymise your profile, except records we must keep by law, such as payment records. Reviews you wrote may stay without your name.
8. Your rights
You can ask to see, correct, export or delete your personal data, or withdraw consent for optional uses, by emailing crewcallevents@gmail.com. We will reply within 30 days. You can also complain to Egypt's Personal Data Protection Centre.
9. Security
We use encrypted connections, access controls and a separate sign-in provider. No online service is perfectly secure, so use a strong, unique password.
10. Age
CrewCall is for people aged 16 and over. If you believe a younger person has registered, contact us and we will remove the account.
11. Changes
We will update this page if our practices change, and tell you about significant changes on the site or by email.